Below you will find a list of the most common questions we are asked. If you don't find an answer to your questions here, feel free to contact us and we will be happy to help.
NO! Never, ever cancel your domain name. You can certainly use your own domain name with your new RoofWebs website, but you should always maintain control of your own domain. We will walk you through the steps to point your domain at your new site when the time comes.
The answer depends on which site option you choose. If you are paying full price for a new site, you may move it to other hosting and make changes yourself as needed, but we hold the copyright to the content we build/write/provide. You are given a lifetime license to this content. This just means that you cannot make copies, sell copies, or duplicate any portion of the site. For more information, see our "copyright page."
For "Fully Managed" Sites with a monthly payment, your license ceases when your monthly payments become past due, or you cancel your service.
Yes, all of our sites have the latest technology to ensure that your website can be found and indexed properly by all search engines.
We build all of our websites using the popular WordPress CMS. Pre-2019 website builds included some options using the Joomla CMS, though they are no longer available.
You can move the site once it is paid for, but we will not design the site on any other hosting platform. Not all hosting companies are created equally, and most cheap hosting is not powerful enough to run the sites we offer... Even the big guys with all of the commercials. If you intend to move your site, it will not be released until you have paid any outstanding balance for the design. This means that it will be designed on our servers and cannot be transferred until your balance is paid. If we move your site, there is a fee involved whether it works on your new hosting or not.
"Fully Managed" websites with a monthly payment cannot be moved to other hosting under any circumstances.
NOTE: We do not provide support on any website that is not on our hosting as we cannot guarantee the ability of other hosting to run our robust components and websites.
You can edit your own site at any time. Unlike other roofing website options, RoofWebs gives you the ability to log-in to the back of your own website and make changes as necessary. If you don't feel like you can handle this yourself, we can train you at no extra cost. You can also find a series of videos on this site that will teach you the basics, and some advanced techniques. If you still aren't comfortable, or simply don't have time, we can make changes for you.
That's easy. Simply select the "Pay Deposit" button and pay for your site. Fill out the information sheet, and fax it to us. We'll do the rest. Once we get started, it is likely that you will receive several emails or phone calls from us asking specific questions about your company so that we may build your website and promote all of the products and services that you offer. You will be able to choose your email addresses, and we can walk you through the process very easily over the phone.
Absolutely not. This is considered theft, and is subject to United States copyright law. Recently a roofing contractor found that his site's graphics had been stolen by many other roofers and used on their sites. He sued them all, and won in every case. We, as a website design company, do not condone the theft of content, nor will we be party to it. You must only use photos/graphics that you either own, or have written and notarized permission to use. The only exception to this rule is using stock graphics from manufacturers whose products you promote and install. You remain completely responsible for the content on your site. If we receive notification that you are using copyrighted materials without permission, your site will be removed immediately from our servers. We have a Zero-Tolerance policy where this is concerned.
The success of any website depends on many factors that are beyond our control, therefore we do not guarantee that your phone will start ringing after your website is in place. Furthermore, you should also be wary of companies who claim that they will. Ultimately, it will depend on where you live, how much competition you have and the customer you serve. More and more people are using the internet as a search tool to find a roofing company, but they also use websites as a way to reinforce what you have said when they meet you in person or speak to you on the phone. Most people will follow-up your on-site visit with a quick trip to your website to get another view of your company. Websites will give them a visual overview and reference point to your dedication to quality, integrity, and to see services you may offer. It is always a good idea to point them to your website, and include it in any advertising you use.
Unfortunately due to the increase in workload that late payments cause, we have been forced to implement a strict late payment fee policy. Late Payment fees are $5.99 per occurrence. If your service is interrupted for any non-payment reason, you must pay any outstanding balance, plus a $5.99 reconnect fee prior to service being reinstated. Late payments for your domain name will require the late-payment fee, and you may be required to pay an extra year ($12.95) on your domain name.
RoofWebs uses content managed websites (WordPress) so that you can easily edit the content contained within your website. We did this so that you wouldn't have to spend money on a designer to add pages or change content, and we'll teach you to do it! We highly recommend that you make changes to your site on a regular basis. Fresh content is the key to ranking higher within search results. Every RoofWebs site is now very easily updated, and you can add new pages and functions to your site quickly and easily... even if you don't know much about computers.
Accounts more than 5 days late will be suspended and then deleted after 7 days of suspension unless payment is received. Subscription payments will be attempted once every five days beginning on the due date. A total of three attempts will be made to draft the funds from your credit card. A failure of the second attempt will automatically suspend your hosting account, resulting in an outage of website services and email. Your payment and any late or reconnect fees must be received before your site is reinstated. An account that has been suspended for more than 7 days may be closed and deleted from our servers.